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We had purchased the Platinum package and boy what a waste of MONEY and time. You buy this product knowing it is for a USED vehicle and this company has all their hidden terms to get out of paying for and providing a service.

It is disgusting that they wont even cover AIRBAGS that need to be replaced! so lord forbid anything happens to myself or family and they can sleep soundly at night! Not only that in the contract terms it CLEARLY states in bold letters what is covered but because it is a USED vehicle now all of a sudden it is normal wear and tear and they do not cover it! Once I told the CSR on the other end I wanted to cancel he sounded relieved and couldn't push me off the phone faster!

This company is a disgrace and waste of money DO NOT WASTE YOUR TIME AND SAVE THE 3000$ to do the repairs your self!

I am at a loss of words for how the lack of customer service for a product I paid for already! Guess you should always read in between the lines and ask for a copy of their version of your contract to see the words they left out in the copy you take home!

Reason of review: Not as described/ advertised.

Monetary Loss: $3000.

Preferred solution: Full refund.

Location: Anaconda, Montana

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Every review I have read of this company has been negative. Not a single one has been good. I'm gonna have to cancel this ASAP!!!

Guest

Hello, we have tried to research your contract and claim using the limited information provided in your post but cannot find adequate information to contact you directly to discuss your claim. You will find that most vehicle service contracts do not cover airbags simply because of the extended manufacturerโ€™s warranty terms for these components, as required by federal regulations.

However, we would still like to discuss your specific claim with you and understand what was submitted and your experience with our customer service team.

Please contact me directly โ€“ Alex Drasil, VSC Claims Director โ€“ at 800-527-**** Ext 8337. We appreciate your time in advance and look forward to speaking with you.

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